Terms and conditions
Welcome to 3Dlonra.
By placing an order on our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.
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1. Made‑to‑Order Products
Most items sold by 3Dlonra are made to order, including 3D‑printed products, custom models, and hand‑painted figures.
Production begins only after the order is placed.
Production times vary by product and are listed on each product page.
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2. Pricing & Payments
All prices are listed in GBP (£).
Payments must be completed at checkout.
We reserve the right to update prices at any time.
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3. Production Times
Estimated production times are provided on each product page.
These are estimates, not guarantees, as production may vary depending on complexity or workload.
Standard items: 5–10 business days (weekends not included)
Hand‑painted figures: 4–6 weeks
Custom requests: may vary
Shipping time begins after production is completed.
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4. Shipping
Shipping times depend on the destination and the shipping method selected at checkout.
We are not responsible for delays caused by the carrier, customs, weather conditions, or incorrect addresses provided by the customer.
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5. Returns, Refunds & Cancellations
Most of our items are custom or made to order. However:
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Returns are accepted within 14 days if the item is unused and in its original condition
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Refunds are issued after inspection of the returned item
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Cancellations are allowed within 24 hours of placing the order
Exceptions
Returns are not accepted for:
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3D models created from scratch
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Items modified or personalized upon request
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Hand‑painted items following customer instructions
Damaged or defective items qualify for a replacement or refund. Full details are available in our Returns & Refunds Policy.
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6. Damaged or Defective Items
If your item arrives damaged, you must contact us within 48 hours with photos of the damage and packaging.
We will offer a replacement or refund depending on the situation.
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7. Customer Responsibilities
Customers are responsible for:
- Providing accurate shipping information
- Reading product descriptions and production times
- Understanding that items are handmade and may have slight variations
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8. Intellectual Property
All branding, product photos, written descriptions, and store content created by 3Dlonra are the property of 3Dlonra.
Some 3D models sold in this store are created by third‑party designers and are used under valid commercial licenses or permissions.
3Dlonra does not claim ownership of any trademarks, characters, or franchises referenced in compatible or fan‑inspired products.
All trademarks and copyrights belong to their respective owners.
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9. Contact
For any questions regarding these Terms & Conditions, contact us at: