Shipping Policy
At 3Dlonra, most of our products are made to order, as they are handcrafted, 3D‑printed, or customized for each customer. Because of this, shipping times depend on both production time and delivery time.
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Production Times
Production begins after the order is placed.
Estimated production times:
- Standard items: 5–10 bussines days
- Hand‑painted action figures: 4–6 weeks due to detailed painting and finishing
- Custom or special requests: production time may vary depending on complexity
Shipping time starts after production is completed.
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Shipping Times
Shipping times depend on the destination and the shipping method selected at checkout.
Typical delivery estimates:
- United Kingdom: 2–5 business days
- International: varies by country and carrier
Please note that delivery delays caused by the carrier, customs, or weather are outside our control.
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Shipping Costs
Shipping costs are calculated at checkout based on:
- Destination
- Package size and weight
- Selected shipping method
Some items may have different shipping rates due to size or fragility.
Duties, Taxes, and Import Fees
United States, Canada, and Australia Orders shipped to these destinations are sent using DDP (Delivered Duty Paid) services. All import duties, taxes, and customs fees are included in the shipping cost. Customers will not be required to pay any additional charges upon delivery.
European Union (EU) Orders shipped from the United Kingdom to EU countries are processed as DDU (Delivered Duty Unpaid). This means that VAT and import fees are not included in the product price or shipping cost. Customers may be required to pay VAT, customs duties, or handling fees to their local postal service or customs authority before receiving their package.
Rest of the World Customs regulations vary by country. In destinations where DDP is not available, shipments may be subject to import taxes or customs fees upon arrival. Customers are responsible for any additional charges required by their local customs office.
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Tracking
Most orders include tracking.
You will receive a tracking number by email once your order has been shipped.
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Incorrect Address
Please ensure your shipping address is correct at checkout.
We are not responsible for orders that cannot be delivered due to:
- Incorrect or incomplete address
- Failure to collect the package
- Rejected delivery
If the package is returned to us, we can resend it once the customer pays the new shipping cost.
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Lost or Delayed Packages
If your package is significantly delayed or appears lost, please contact us.
We will assist you in opening an investigation with the carrier.
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Contact
If you have any questions about shipping, feel free to contact us at: